![]() ![]() Summary: The only problem I had with this phone that I had to call customer service about was it was supposed to be activated already when I recieved it in the mail and it was not. No local number - I'm from Peoria and my number comes up as Rock Island. Sometimes get texts from random people, when I text to ask who it is they say they didn't text me which is weird (happened about 4 times). This review is the subjective opinion of the user and not of Helio is not in the business of trying to keep their customers. I will raise HELL if I call back in 2 days and they tell me that $175 fee cannot be waived. If I hadn't found they phone, I would have left the service canceled. I can't wait for the day where I am financially okay to cancel this service and go to another provider.there's no way I'm stayin in another 2 year plan with them.no way. I was fine the first year because everything I needed to handle could be handled by me. Helio's customer service has done nothing but piss me off in the past 2 weeks. I'm also told that the 175 is probably on the account.what kind of sense does that make if days after I canceled it wasn't added to the bill, but then a week later it is!?!? The customer should not have to see information that should be handled behind the scenes. When I call to find out the breakdown of my bill they couldn't even give me the breakdown saying they can't view what's in the next billing cycle. Two days later when I go to pay the bill, my account says $440 or something to that effect. A few days later I check my account to see how much I owe.$111 which is correct for the $99 unlimited plan I have. ![]() TWO different reps told me that the cancellation fee of $175 would be waived. I call Helio to see if they can stop the cancellation on the service. #Helio phones upgradeMy only options were to upgrade my phone at $150 or to purchase a new Ocean at $260.what is the point of insurance if it does nothing for me!? An hour after canceling my service, I received a phone call that someone had found my phone. Who would have thought that the claim I put in for the defective phone THEY sent me would be counted against me!? This pissed me off and I decided to cancel my service.there was no reason why now that I'd genuinely loss the phone that The Signal or Helio couldn't work with me. They send another phone.months later I end up misplacing the phone and when I go to make a claim, it's denied because of my two previous claims. When calling helio they told me I needed to call the signal. The Signal gives customers 2 claims to use per 12 months.I set up a claim once for my phone's water damage in which they sent me a defective phone. Helio uses "The Signal" for their cell phone insurance. It wasn't until I lost my phone that I started having problems. Summary: I had my Helio Ocean for a little over a year and was very happy. The good: Great deviceGreat plansThe bad: poor customer servicepoor choice of customer insurance, The Signal sucks as well. ![]()
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